I've been using Fuji X-series cameras for a few years now, and have owned several of them.
I would like to know how to report a camera firmware bug with Fuji, and also how to submit firmware feature requests so that it reaches the right people in the US or Japan. Does anyone know how I can do this?
So far I've tried submitting via the official contact form here: https://www.fujifilmusa.com/support/ServiceSupportContactForm.do?catid=464128&prodcat=234644
However, that just resulted in a generic "please call this phone number" response. I called the number they recommended, and got passed to Fujifilm Corporate in Valhalla, NY, where my inquiry dead-ended since I don't know who to ask for in their phone system. Ideally, this would be sent via email anyway.
I must say, for a company that prides itself on continuously improving its firmware, I find it a little surprising that Fuji doesn't seem to make it easy for users to report bugs and send feedback on their products.
Does anyone know how to get in touch with Fuji? Furthermore, once we have this information, perhaps it would be a good idea for this community to post a pinned discussion on how to contact the company with bugs and feature suggestions?
First post on this forum so let me introduce myself : Nicolas, fuji x100 user when this camera was released, sold it and regret it, fuji x100f user for a month.
I would like to report an odd behavior which is supposed to be fixed in the latest firmware as per Fuji detailed report here https://www.fujifilm.com/support/digital_cameras/software/firmware/x/x100f/history.html
0/ my fuji X100F is running the latest firmware (2.11)
1/ In manual focus mode:
I use the AEL/AFL button to acquire focus
Or use the front ring to manually focus
(the area in focus is highlighted with the focus peak option so I know precisely what is in focus)
3/ AND focusing at short distance (less than 50 cm)
4/ AND using any aperture smaller than f/2.0 (the smallest the aperture, the biggest lens moves: see point 5/ below)
5/ When I press the shutter button, the lens slightly moves (obvious move) before the picture is acquired, thus ruining what is in focus.
I have repeated the same process in AF/S and everything works fine.
Anyone experienced this behavior?
Do you know if the fuji website has a link to submit incident request?
Thanks for reading !