Green light flashing on camera, camera recognised, but message 'Waiting for camera'

[SchroedersKater]

Hi all,

I have a new X-S10 and made some pictures in Fijufilm compressed RAW image format. Now I want to convert them to some other format using Fijifilm X RAW Studio on my 2020 iMac with macOS Big Sur. All software is latest version.

X RAW Studio is connecting to the camera, but the green light in the camera doesn't stop flashing and the software keeps telling me that it is waiting for the camera. When I quit the software after a while, the green light on the camera continues to flash. I have to take out the battery to make the camera reusable.

Please help! I'm really desperate.

Edited May 17, 2021 by SchroedersKater

[CatsAreGods]

I haven't used X RAW very much, but in many such cases, people forget to change the setting in their connection menu.

If that's not your issue, you might consider downloading the free Capture One Express that you get by registering your camera online and use that to convert the files (or even edit some photos).

[SchroedersKater]

Thanks for this hint, but It's definitely this setting (X RAW even advises one to change it if not yet done). Because I don't use C1 for my workflow I'd prefer to stay with X RAW, especially because of it's much lower memory use.

[SchroedersKater]

Nobody here to help me?

What about Fujifilm, don't they read this forum?

[jerryy]

How about a different approach?

https://fujifilm-x.com/en-us/products/software/raw-file-converter-ex-powered-by-silkypix/

This should read your compressed files and it gives you the means to convert them to other formats (TIFF, JPEG) as well as make a lot of other edits; tone, white balance, fulm simulation, orientation, cropping, etc. before the conversion.

Since you are on a Mac, you can set the camera menu’s PC Connection Mode to USB CARD READER, connect the camera to your Mac and use Image Capture to copy the files to your computer’s drive.

[SchroedersKater]

Thanks Jerry, but that's not what I want. In this case I really want to use X RAW.

[jerryy]

What are you wanting to use X Raw Studio to accomplish?

The Raw Converter program will let you apply all of the Fujifilm simulations to the raw files.

Also note the X-S10’s playback menu will let you choose a raw image and convert it in camera to a jpeg file, applying the various available settings to the conversion.

[SchroedersKater]

Sorry, but isn't it enough that I want it to run and ask for help? The reason why I want this doesn't matter.

[jerryy]

Why is not being asked, what is being asked.

Not everything always works, but it may be possible to get the desired outcome using a different technique. So ‘what is being asked’, not ‘why’.

[SchroedersKater]

OK, I finally found the reason. It's a bug in the camera software. As soon as one of the .raf files contains a meta tag that it doesn't know the software crashes.

Can someone please give me a hint where to report camera software bugs?

[jerryy]

This may help:

https://fujifilm-x.com/en-us/repair-and-product-support/#contact_us

https://www.fujifilm.com/contact/

The first link is for Fujifilm in the United States, the second link gives you a listing for Fujifilm in other parts of the world. There is not really a direct “report bugs here” link.

They will probably be curious as to how an unknown meta tag appears in a file.

Edited May 26, 2021 by jerryy

[SchroedersKater]

Thanks, I'll try.

Just for example: One could add the GPS Altitude tag with exiftool i.e. But there are many other tags that are valid and should be ignored by software that doesn't know them.

Edited May 26, 2021 by SchroedersKater