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Found 7 results

  1. Modern Fujinon lens have electronical parts that may fail due to water damage or other reasons. In most cases it worths pay for repair, but sometimes repair costs are too high and its cheaper to just buy another sample. This Fujinon XF 27mm F2.8 sample was electronically broken, so I've found relatively simple way to convert it into fully manual focus lens. More details in related article: Fujinon XF 27mm F2.8 lens - true manual focus mod
  2. Hello all, just wanted to share my not so great experience (I'm trying to be nice) with the Fujifilm customer service in the US. While traveling abroad I had a little accident after which my beloved XF 16-55mm zoom got a loose mount. I sent the lens to Edison, NJ for repair. After several phone calls and a few weeks of waiting I finally got the lens back. The repair was not cheap -- $190 plus shipment, but I was happy that, at least, I did not have to buy a new lens. I've heard that despite the service is slow (I can confirm: it is), the results were usually great. People were happy. Before sending and item for repair you have to fill a special repair form. In the form there is an option to exchange an item for a refurb in the same condition as the original item. Which is made to expedite the process. At first, I was somewhat reluctant to check the box, but after some research, decided to take a risk. Boy was I wrong! So I received a refurb. Based on the serial number, my original lens was made in the last quarter of 2017, the lens I received is at least a year and a half older. Well, ok... Aside from the loose mount, my lens looked and felt like new, no scratches. The paint is off in several places on the replacement lens. No big deal, but it does not match the condition of my lens!. I put the lens on my XT-3, mount it on tripod and take a few test shots. The lens feels different, it feels old and heavily-used. You know, I had a lot of lenses, and I can tell the difference between a heavily-used lens and lightly-used one. Aperture ring is somewhat loose and clicks differently. I take a few shots and I feel that the rubber ring on the lens is loose, it's so loose that I have to squeeze it tight to be able to zoom in and out. And while the test shots were okay -- the lens was sharp, I'm very disappointed and going to return the lens tomorrow, and file a claim. You can see images attached to the post to see it for yourself. The lens is certainly not in the condition matching the lens I sent Looking at the screw heads it seems the screws were screwed and unscrewed dozens of times or the person who did it was drunk! The lesson -- don't check the exchange box. I will post an update after I talk to the service, I hope, at least, I could get my original lens back. I'm sharing this experience in hope that it will be useful for someone. Do you have experience filing claims to FujiFilm service? If so, please let me know. Thanks! -Serge
  3. I recently picked up the 18mm on eBay and I'm finding that the aperture ring is extremely tight. It feels like maybe it was repaired and the screws were tightened too much. Wondering if you're aware of any instructional repair videos or if you know how to adjust this.
  4. Hello everyone, First time poster, long time reader. I use the EVF on my x-e1 90% of the time and all of a sudden, without a warning, the evf just dies. I can toggle through the (evf - eye sensor - lcd) modes, but when I get to the EVF part of it, I just get a blank EVF. Does anyone know if this can be fixed without it being sent in for repairs? A setting I may have overlooked? Perhaps a magical re-boot sequence? A secret hand shake? What ever. I'll try anything. ***ALMOST anything for you wise guys out there!*** Thanks for any info.
  5. termit

    maestroRB

    From the album: Life

  6. I am having an issue with my XT1 electronic viewfinder flickering and sometimes going out completely. Has anyone else had a similar problem? I ask because I have actually already had the same problem once before: It was repaired under warranty by FujiFilm in December of last year. I was told it was simply a 'loose wire' (Flex cable?) that was not properly soldered. Now they are telling me that they will no longer repair under warranty because it is now past the initial 12-month warranty period (since July). However, It seems to me that this is obviously a defect- one that should have been repaired already once, and the same exact problem is now occurring again. Is there not some kind of a guarantee on repair work? -Jason
  7. Little back story, full-time working photographer (editorial and wedding) hoping to make the switch from my Canon system to Fuji after falling in love with the X100t. I hopped on reliable forums and purchased a mint X-T1 and 56mm f/1.2 to test the waters. Upon unboxing, I found out it had the dreaded squishy D-Pad (as opposed to my awesome rental from Borrow Lenses), and "Light Flare" issue. Original owner wouldn't take it back, so I called up the Pro Repair Center in VA for warranty work. 1. 45 minute wait to get direction for an Repair Order Form, 2. $50 FedEx ground from CA to VA, 3. 3 WEEK wait before I receive any word from Fuji (no acknowledgement that they received my camera – nothing), 4. Repair Estimate is $175, 5. Call them up and they explain they are charging me because free warranty work was done last year, not this year. They also admit that my serial number is affected but they won't fix their own issue. Moral of the story/rant – Fuji doesn't have their shit together in the repair and support area. I love the cameras, but I can't be in the dark for 3 weeks while trying to earn a living. I have sent many items into Canon's CPS program and love their overly active communication – "We received your item," "Your Estimate is $$$," "We finished your repair," "We are prepping shipment," "Your tracking number is xxx." No matter how great your cameras are, you will never be the heart of my working system if your support is lacking.
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