Search the Community
Showing results for tags 'Warranty'.
Found 2 results
Little back story, full-time working photographer (editorial and wedding) hoping to make the switch from my Canon system to Fuji after falling in love with the X100t. I hopped on reliable forums and purchased a mint X-T1 and 56mm f/1.2 to test the waters. Upon unboxing, I found out it had the dreaded squishy D-Pad (as opposed to my awesome rental from Borrow Lenses), and "Light Flare" issue. Original owner wouldn't take it back, so I called up the Pro Repair Center in VA for warranty work. 1. 45 minute wait to get direction for an Repair Order Form, 2. $50 FedEx ground from CA to VA, 3. 3 WEEK wait before I receive any word from Fuji (no acknowledgement that they received my camera – nothing), 4. Repair Estimate is $175, 5. Call them up and they explain they are charging me because free warranty work was done last year, not this year. They also admit that my serial number is affected but they won't fix their own issue. Moral of the story/rant – Fuji doesn't have their shit together in the repair and support area. I love the cameras, but I can't be in the dark for 3 weeks while trying to earn a living. I have sent many items into Canon's CPS program and love their overly active communication – "We received your item," "Your Estimate is $$$," "We finished your repair," "We are prepping shipment," "Your tracking number is xxx." No matter how great your cameras are, you will never be the heart of my working system if your support is lacking.
I am having an issue with my XT1 electronic viewfinder flickering and sometimes going out completely. Has anyone else had a similar problem? I ask because I have actually already had the same problem once before: It was repaired under warranty by FujiFilm in December of last year. I was told it was simply a 'loose wire' (Flex cable?) that was not properly soldered. Now they are telling me that they will no longer repair under warranty because it is now past the initial 12-month warranty period (since July). However, It seems to me that this is obviously a defect- one that should have been repaired already once, and the same exact problem is now occurring again. Is there not some kind of a guarantee on repair work? -Jason