Valve

@Bobj Cheers for answering. I don't want a defective camera that has been repaired. I paid full whack, direct from Fuji. They made an extra 40% on the deal above what they'd make on a shop sale, but can't even be bothered to answer mails or phone calls properly. How they treat people is disgusting. Don't get me wrong. For the couple of days it worked, it was a great camera. Outside of that, actually dealing with Fuji, as an entity, especially given they cut the dealer or shop out of the equation is literally wrong, and in so many ways. I have an X-e2s, which has been a reliable friend for years. The X-T5 is a monster of horrible proportions. And, ultimately, my message to anyone who is listening: Do not use the Fujifilm webshop. They make extra money from your purchase, but you get absolutely zero support, so don't do it. Buy from a real camera store; it's the same price. Don't buy from the Fuji webshop. I will be perfectly frank: If I'd bought that camera from Amazon, I wouldn't be writing this, because I'd now have a new X-T5, or more likely, a Sony A7 if I could have seen into the future. Unfortunately, I didn't...

I've not had my X-T5 for long, but, so far it's been a pretty dismal experience. Not long after getting it I started to notice random, usually blurred, frames on the card. At first I thought it was me being clumsy until, not long ago, the camera began making a high pitched squealing sound straight after switch-on and then shut off - and would not power back on. I tried taking the battery out to no avail, and eventually called support, who asked me to take the battery out again, which I did this time for an extended period, after which the camera powered back up. However, right after that experience, when just sitting looking at the camera, considering if I'd just made a very expensive mistake, the shutter fired without me touching the release! Since then, it's done it over and again. Today, needing the camera for a job, it was a proper embarrassment. And, worse, a new behaviour arose - occasionally, and at random, the display would go dark, and the live view would become a kind of jerky slow motion effect. Only power cycling would clear it. I have contacted Fujifilm UK by email, but the response time is ridiculous taking them a week between replies. And, unfortunately, I bought the camera and lens direct from Fujifilm, so I can't even go back to a shop and complain there. As it stands today, I have an expensive heap of junk, and am waiting for Fujifilm to reply to me asking them to please reply to a previous mail. It's truly awful customer service. In fact, it's so bad, I have complained to Paypal to try to recruit them to help. 😞 If you are considering a X-T5, and especially if you are considering buying one direct from Fujifilm - think again. It's obvious cameras are coming out of the factory with issues, and, unfortunately, it appears you're not going to get much help in resolving them. At least I'm not having a lot of luck. Very, very disappointed 😞 😞