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crowley213

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  1. Hope somebody can help me here...! In short terms: A few weeks ago I sent my X-T3 to the Fuji repair service here in Mexico, the front command dial was no longer working. Last Friday I received a camera back. My problem now: The camera I received back shows in the EXIF data a different serial number than the camera I sent to the repair center. The serial number on the tag on the back of the screen still shows the serial number of the camera I sent to the repair center. I also recognized that the shutter count is totally different, the camera I received back shows a significant lower shutter count number. Calling Fujifilm USA they explained to me that the change in the serial number shown in the EXIF data may be caused by a change of the cameras main board and the following new initialization of the camera. But they told me I need to get the information what really happened from the repair center here in Mexico. The Fujifilm repair center here in Mexico at this time refuses, despite I asked them several times, to tell me in writing what they did with the camera, especially concerning the different serial number! My questions now: - What can cause this different serial number shown in the EXIF data? - Would you accept that your camera shows different serial numbers on the tag (physically) and in the EXIF data? Any hint and advice very welcome! Herbert
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