HeatherJ

Hi and thanks for welcoming is dpreview folk into the fold. I was sorry to see depreview going; for me, it was a great source of information on new products, as well as advice and support. It will be great to have an alternative place for Fujifilm discussions.
I own an X-T3, which I use with a variety of lenses - most often these days with the 100-400, as a big interest is photographing birds.  Thinking of swapping for the X-H2 or - more likely, IF it gets the same AF update as the X-H2 received - the X-T5.
Looking forward to seeing discussions here. Thanks again.

Ah, thank you very much, dfaye!  Yes, indeed, those are fabulous lenses, and the camera itself is fabulous. I will stay with them for the remainder of my life, I believe.  Thanks, and happy shooting to you and all, too.
Heather

Hello all.
I thought I'd just come back with a quick postscript
Yesterday, when >30 days had passed since I bought an 80mm XF Macro and a 100-400mm XF zoom, I entered fujifilm-connect both to register these lenses and then to enter my cashback claim (€450 - not insignificant!). I had some trepidation in starting out, based on past experience.
 
Well...the system seems to function admirably! No longer any need to upload photos of serial numbers, or copies of the "specific offer". Just select the lens model, enter the s/no, and upload the dealer's receipt. 2 minutes.
All right, I haven't actually been PAID yet. But...I received claim numbers, & a link on which I can track progress (still "processing claim"). And I've no reason to think it won't work as hoped for.
So...take a bow, Fujifilm! House put in order, I think - as well as making fine cameras and lenses. Now, if they could just do something about the constant rain...
Thanks to all for your support and help. Happy photographing, and I hope Santa will deliver some wanted bit of Fuji-gear for this festive season.
Heather

Hello all.
I thought I'd just come back with a quick postscript
Yesterday, when >30 days had passed since I bought an 80mm XF Macro and a 100-400mm XF zoom, I entered fujifilm-connect both to register these lenses and then to enter my cashback claim (€450 - not insignificant!). I had some trepidation in starting out, based on past experience.
 
Well...the system seems to function admirably! No longer any need to upload photos of serial numbers, or copies of the "specific offer". Just select the lens model, enter the s/no, and upload the dealer's receipt. 2 minutes.
All right, I haven't actually been PAID yet. But...I received claim numbers, & a link on which I can track progress (still "processing claim"). And I've no reason to think it won't work as hoped for.
So...take a bow, Fujifilm! House put in order, I think - as well as making fine cameras and lenses. Now, if they could just do something about the constant rain...
Thanks to all for your support and help. Happy photographing, and I hope Santa will deliver some wanted bit of Fuji-gear for this festive season.
Heather

Folks, I'm obviously not speaking on behalf of Fujifilm UK. However, from correspondence with management there, I truly don't think for a minute that they're trying to hang onto our dough for as long as possible by making things difficult. Yes: things HAVE been difficult, and to some extent remain confusing. A large part of that is a reality that they have two websites operating in parallel at the moment, fujifilm-promotions and fujifilm-connect. The former is being closed down but can't be, apparently, until 1st December; after that, I'm told that all promotions and claims will happen via clicking "Promotions" at the top of the fujifilm-connect.com page; and I do believe that will make things a lot less confusing. There's out-of-date stuff on the OLD fujifilm-promotions.com web pages.
PLUS (and this is to correct a post I did a while ago): it now seems that it's no longer necessary to upload electronic copies of the specific cashback promotion leaflet, or indeed photos of the serial number. At least that how it looks to me, and forgive me if I turn out to be wrong. It seems, from looking at the new (fujifilm-connect.com) claims page, that the only thing required to be uploaded is the dealer's receipt (proof of purchase). It seems you now just have to type in the serial number. So that's all a good bit less cumbersome.
I'll go along with what folk here have said about the difficulty of getting a reasonably timed human response from fujifilm@promotion-support.com. That's annoying but again I think Fujifilm UK themselves are aware of it and are trying to improve it.
I don't want to seem like an apologist for Fujifilm, but I genuinely believe that (a) there were problems, (b) Fujifilm are addressing them, and (c) they don't want to hang onto our money or make life difficult for us. That would just be bad business, and they really don't want that.
On a positive note, aren't the X-T3 and the Fuji lenses superb? I'm enjoying them a lot.
Good luck all
Heather

dfaye, thank you very much indeed for your reply, reassurance, and especially the address. I really appreciate it.
I did yesterday find a "help" address for Fujifilm, and I mailed them. They replied to me yesterday but seemed unable to understand what the problem was. They seemed to think the whole issue was that only today it becomes 30 days after purchase, whereas actually the 30 days should have been the 4th Nov. And they didn't 'get' the issue of not being able to select the dealer in Scotland.
So I'll email the address you gave me now, and see what happens. If I may, I'll report back (hopefully to thank you very sincerely for a successful outcome!).
Thanks again
Heather