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I’ve only just stumbled on this information on another forum and thought i’d share it here. I wouldn’t normally use the camera remote app to transfer images to my phone but at the moment i’m between imacs and left with no alternative! So, this may not come as news to any of you but the camera is set by default to reduce jpeg file size to a maximum of 3mb for sending via the app. Took me a good long while to figure out why my images looked crap, even questioned the resolution of my phone screen! :D Anyway, if you want to get the full size files then it’s tucked away in setup menu > connection setting > general settings > resize image for smartphone > OFF I reprocessed a RAW file on the camera and sent it again, 14.6mb as opposed to 1.1mb! Life changing :D

Ironically (or not...) I had the opposite experience. Transfer to the app was so slow that I discovered the resize option and happily turned it on. Now I can quickly get images for social media or family/friends and even edit them on my phone while geotagging them and automatically backing them up via Google Photos, then save the high-res original stuff for proper processing on my desktop.

Not sure if you’ve already found a solution, but I had the same issue, the camera wouldn’t go into USB mode when a USB cable was attached. I finally connected to the app via Bluetooth/wifi, and the next time I inserted USB, it worked correctly.

Fujifilm X-T3 + XF 23mm f/2 R WR Fujifilm Cinema Bleach Bypass Color Film Sim

Fuji XT2 with 100 mm Takumar lens.