Folks, I'm obviously not speaking on behalf of Fujifilm UK. However, from correspondence with management there, I truly don't think for a minute that they're trying to hang onto our dough for as long as possible by making things difficult. Yes: things HAVE been difficult, and to some extent remain confusing. A large part of that is a reality that they have two websites operating in parallel at the moment, fujifilm-promotions and fujifilm-connect. The former is being closed down but can't be, apparently, until 1st December; after that, I'm told that all promotions and claims will happen via clicking "Promotions" at the top of the fujifilm-connect.com page; and I do believe that will make things a lot less confusing. There's out-of-date stuff on the OLD fujifilm-promotions.com web pages.
PLUS (and this is to correct a post I did a while ago): it now seems that it's no longer necessary to upload electronic copies of the specific cashback promotion leaflet, or indeed photos of the serial number. At least that how it looks to me, and forgive me if I turn out to be wrong. It seems, from looking at the new (fujifilm-connect.com) claims page, that the only thing required to be uploaded is the dealer's receipt (proof of purchase). It seems you now just have to type in the serial number. So that's all a good bit less cumbersome.
I'll go along with what folk here have said about the difficulty of getting a reasonably timed human response from fujifilm@promotion-support.com. That's annoying but again I think Fujifilm UK themselves are aware of it and are trying to improve it.
I don't want to seem like an apologist for Fujifilm, but I genuinely believe that (a) there were problems, (b) Fujifilm are addressing them, and (c) they don't want to hang onto our money or make life difficult for us. That would just be bad business, and they really don't want that.
On a positive note, aren't the X-T3 and the Fuji lenses superb? I'm enjoying them a lot.
Good luck all
Heather