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I second that! Nitro is excellent.

It is possible the battery’s charge was lower than indicated. You could try charging the battery in an external charger and see if that helps, but realistically, you probably need to have a chat with the retailer. p.s. Welcome to the forum.

Nitro by Gentlemancoders

You do have some options. If you want to use Apple’s Photos to take care of storing, managing the files and lightweight editing but want to also use an raw converter / editor with more “oomph”, you can do that as well: https://support.apple.com/en-us/102259 scroll down to the part about “Install Mac apps …”. Affinity Photo comes to mind: https://www.youtube.com/watch?v=R2Zt1NDfC7E https://affinity.serif.com/en-us/photo/ DarkTable, a raw convertor also has a dam built into it, you might like it. This program has a steeper learning curve than Photos does, but it is very powerful: https://www.darktable.org If you are inclined to do a little more asset management yourself, RawTherapee or Fujifilm’s Raw Converter are pretty good: https://rawtherapee.com https://fujifilm-x.com/en-us/products/software/raw-file-converter-ex-powered-by-silkypix/ p.s. Welcome to the forum.

After 40 years with mostly Canon, both film and digital, a brief summer romance with Oly and a background with Nikon film, I cannot state how pleased I am with transitioning to Fuji and the X-T5. I thought I would never leave full frame but here I am and with a widening array of versatile primes at my reach I have no constraints and the files are very manageable. Muscle memory from EOS and dial/button placement was a thing in the beginning but now after a couple months it's been reset. Nothing but enjoyment and great images.