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firmware update issues

kjgraff

By kjgraff
in Fuji X-T2 / Fuji X-T20

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kjgraff Rookie

kjgraff

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I have a firmware update issue.  I use a fully charged X-T2 camera battery; I reformat my SD card in the camera; I download a current firmware file for my camera body from the fuji site onto my iMac; i drag the new file from my iMac (software version OS Sierra V 10.12.6) onto the SD card; I load the card into slot 1 of my X-T2 camera body; then I hit the display back button and the camera on button; I get the firmware update screen, I say OK choosing the body update; then I get this message: "Firmware Not found in card slot 1.  Turn off the camera."  I've tried to do this at least 10 times and I've cleared the download file on my computer many times.  Several months after I bought the camera new from B&H i updated my firmware without issue but now that I'm trying to do it again, I keep getting this message saying the camera can't find the firmware file in card slot 1.  Any ideas what might be wrong????

 

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CDBC Enthusiast

CDBC

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Stop trying to use your iMac in the process, it doesn't work that way is my understanding.

 

Download the firmware update onto the SD card using any computer that's connected to the internet, put it back in your X-T2, and then update the camera directly from the card, that's how it works.

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kjgraff Rookie

kjgraff

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Don't know if I understand what you mean, CDBC.  My computer is an Apple iMac connected to the Internet and I download the firmware update onto the iMac then I drag the file into the SD card reader that is attached to the iMac via a USB cable.  And then I put the SD card into my X-T2, etc.  All of this is what Fuji lists as the proper procedure for updating my camera's firmware.  By the way, thank you for your reply.

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milandro Grand Master

milandro

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I don’t think you should use an external card reader. That has sometimes caused problems.

 

Use, instead, the built in SD card reader at the back of the computer.  

 

Sorry if it sounds strange but let’s do a step by step description. 

 

Download the file onto the desktop. Make sure the card is formatted. Insert card in the card reader at the back of the computer. Drag file from desktop into the card. Remove card. Insert in the camera.

Switch on the camera WHILE holding the disp back button.

 

Then follow the instructions on the screen.

 

Good Luck

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dfaye Enthusiast

dfaye

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Hi kjgraff, the process you describe is exactly the same as I use on my iMac, and as is recommended by Fuji, so I don't think your problem is there. Have you checked to make sure that there's not a similarly-named file already in your Downloads folder (or Desktop, whichever your default folder is for downloads)? If there is, the computer will have changed the filename by adding _2 etc, and the camera will be unable to read it. Alternatively, I guess there could be a problem with the card.

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kjgraff Rookie

kjgraff

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These are all very good suggestions.  I decided to answer Arthur's question first: what is the name of the file I'm copying, and discovered that the file was FWUP0010-11.DAT.  I cleared the download screen attached to the screen I was in but my computer was keeping a copy of all of the downloads in another, more permanent file.  Therefore, every time I did a download my computer was adding a version number such as FWUP0010-version number.  And therefore, my camera was not recognizing the download.  So, once I deleted the previous versions from the permanent download "folder" everything was fine.  I just completed the firmware update and it worked perfectly.  Thanks for all of your suggestions and thanks for your question, Arthur!  I haven't been reading this forum but will certainly do so now.  Thanks again to all of you!

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kjgraff Rookie

kjgraff

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dfaye, I read your email too and you hit the nail on the head.  And, milandro, I had forgotten that my computer had an SD card reader in the back of it!  Since I use mirrorless exclusively now I will definitely use that reader also.  I had forgotten about it because I mostly used compact flash cards in the past.  Once I learn to do something a certain way, I tend to forget about other options.  

 

I've never introduced myself to the forum so I plan to send an email doing so.

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Guest Him

Guest Him

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OK, I may be misleading you then; but I'm sure I've read elsewhere on this forum about people having problems doing an upgrade due to trying to use an unnecessary step. Anybody else got some input, here?

 

 

Therefore, every time I did a download my computer was adding a version number such as FWUP0010-version number. 

I was going to suggest a faulty SD card. However didn't think of this one as I ALWAYS delete the update file after successful update of camera. In fact I format the SD card with the update on in camera. I then go back to Mac and delete the update files.

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